How Lean Six Sigma Can Help You Manage and Improve Your Performance

A key facet of successful performance measurement and therefore commercial success is that progress and performance be based on principles of measurable activity instead of just financial data. A desire to peg progress against accountingbased performance measures tends to be misleading since financial data lack the range of context that is required for companies to fully understand how they are doing and what it means to the ecosystem in which they operate.

In a customer service department, for example, an employee needs to be trained on effective customer service procedures, while also being empowered to some degree to ensure a personalized level of satisfaction for each customer and each interaction. In the age of the “audience of one” in which each customer (in both B2C and B2B) expects a heightened and more personalized level of service, the goal of supporting a primary objective hinges on consistency and customization simultaneously.

This can be a recipe for disaster if not proactively managed and measured. Individualized levels of customer service delivered by different individuals with different temperaments can spiral quickly out of control in terms of a competitive and accountable customer management strategy.

Becoming Certified as a Lean Six Sigma Green Belt

Lean Six Sigma (LSS) is an industry-defining methodology that combines the best of Six Sigma concepts and Lean ideology to improve products, services and customer satisfaction. Both are effective, datadriven strategies proven by decades of use and analysis, and both emphasize the importance of the consumer, recognizing that it is the buyer and not the business who ultimately decides the value of a product or service.

Businesses that utilize LSS tools can:

• Cut production costs
• Decrease production speed
• Reduce spending
• Minimize variability on parts
• Improve quality
• Maintain a competitive edge

A Lean Six Sigma Green Belt certification program introduces professionals to the tools, techniques and methodologies used to streamline production and services from end to end. Students learn how to apply Lean principles that reduce multiple types of waste (such as defects, overproduction and non-utilized talent) with the Six Sigma-rooted Define, Measure, Analyze, Improve and Control (DMAIC) process.

A LSS Green Belt certificationsignifies a mastery of basic LSS principles and an ability to lead Green Belt-level projects.

Lean Principles Certificate

The Lean Principles online course provides learners with a personalized toolkit for implementing Lean methodologies into their organizations.

Participants learn and develop an understanding of the critical concepts associated with Lean operating systems deployment. Upon completing this course, they will be able to apply the management principles of Lean Thinking and effectively utilize Lean tools and principles to improve a value stream. Students will be able to make a compelling business case for bringing these optimizations into their workplace, and be confident that they can make meaningful change.

SUG Technologies is one of the only Lean Principles online courses to offer specialization tracks, making this program a unique experience. Choose from three industry-specific pathways:

• Healthcare/Service
• General Business/IT
• Manufacturing Production

Students in each track interact with targeted content specific to their industry’s needs. The tracks also extend to the discussion forums, enabling focused engagement with peers in similar sectors.

Lean Six Sigma Black Belt Certification

The Lean Six Sigma Black Belt Certificate course is the capstone of SUG Technologies  Online Lean Six Sigma series. With the Black Belt program, students earn an in-demand qualification that gives them a competitive edge. They also gain a broad framework for solving problems in any business.

The course blends the concepts of both Lean and Six Sigma methodologies, tools and techniques. It provides advanced training in LSS tools and theories. It also provides practical guidance on improving work processes through identification and reduction in the number of defects occurring in processes and the identification, reduction and/or elimination of waste in a process.

The goal of the Black Belt certificate is to empower students to assume a Black Belt role in an organization and ultimately serve as a change agent to improve customer satisfaction and business productivity. They become stronger leaders and more effective problem solvers.

Learning Outcomes

Upon completion of this course, learners will be Lean Six Sigma Black Belt certified by SUG Technologies. They will be able to:

• Demonstrate mastery of core/common Black Belt tools and concepts
• Demonstrate proficiency at achieving results via the application of the Lean Six Sigma approach by running of your own LSS Black Belt Project
• Be able to successfully complete highimpact projects that result in tangible benefits within any organization