Change Management Training Content

1.  Key Concepts & Principles of Change Management

• Some Statistics on Change Management
• The Nature of the Business Environment - VUCA
• Introduction to Change Management
• Why is Change Important in an Organization?
• What is Organizational Change?
• The Change Iceberg
• Definition of Change Management
• Change Management vs. Digital Transformation
• Three Types of Organizational Change
• Examples of Businesses that Failed to Adapt to Change
• Examples of Businesses that have Adapted Successfully to Change
• Force Field Analysis Model for Change
• Martec's Law on Technology & Organizational Change
• Sustaining Change is Difficult without a Culture Change
• Two Sides of Change
• Why Do People Fear Change?
• Resistance to Change
• The Kubler-Ross Change Curve
• Reasons for Resistance
• Methods of Overcoming Resistance to Change
• The Enrollment Curve
• Five Management Activities Contributing to Effective Change Management
• Ten Sources of Team Conflict
• Principles of Communication for Change Management
• Characteristics of Change-capable Organizations
• Ten Guiding Principles of Change Management

2.  The Change Management Methodology

2.1 Analyse Current Situation

• Identify reason for change
• Assess readiness for change
• Assess impact of change
• Identify gaps
• Gather feedback

        2.2 Plan & Launch Program

• Define change strategy
• Set up change infrastructure
• Create awareness and get buy-in
• Develop and communicate plans
• Develop skills
• Launch pilot project

       2.3 Monitor Progress

• Monitor change process
• Overcome resistance to change
• Audit for behavioural changes
• Measure effectiveness
• Provide support

      2.4 Evaluate Effectiveness

• Review results
• Share success stories
• Provide follow up support
• Reward and recognize

3.  Change Management Frameworks, Methods and Tools
4.  Challenges and Best Practices

• Most Common Change Management Challenges
• Twelve Change Management Best Practices