Change Management Training Content

1.  Key Concepts & Principles of Change Management

  • Some Statistics on Change Management
  • The Nature of the Business Environment - VUCA
  • Introduction to Change Management
  • Why is Change Important in an Organization?
  • What is Organizational Change?
  • The Change Iceberg
  • Definition of Change Management
  • Change Management vs. Digital Transformation
  • Three Types of Organizational Change
  • Examples of Businesses that Failed to Adapt to Change
  • Examples of Businesses that have Adapted Successfully to Change
  • Force Field Analysis Model for Change
  • Martec's Law on Technology & Organizational Change
  • Sustaining Change is Difficult without a Culture Change
  • Two Sides of Change
  • Why Do People Fear Change?
  • Resistance to Change
  • The Kubler-Ross Change Curve
  • Reasons for Resistance
  • Methods of Overcoming Resistance to Change
  • The Enrollment Curve
  • Five Management Activities Contributing to Effective Change Management
  • Ten Sources of Team Conflict
  • Principles of Communication for Change Management
  • Characteristics of Change-capable Organizations
  • Ten Guiding Principles of Change Management

2.  The Change Management Methodology

2.1 Analyse Current Situation

  • Identify reason for change
  • Assess readiness for change
  • Assess impact of change
  • Identify gaps
  • Gather feedback

        2.2 Plan & Launch Program

  • Define change strategy
  • Set up change infrastructure
  • Create awareness and get buy-in
  • Develop and communicate plans
  • Develop skills
  • Launch pilot project

       2.3 Monitor Progress

  • Monitor change process
  • Overcome resistance to change
  • Audit for behavioural changes
  • Measure effectiveness
  • Provide support

      2.4 Evaluate Effectiveness

  • Review results
  • Share success stories
  • Provide follow up support
  • Reward and recognize

3.  Change Management Frameworks, Methods and Tools
4.  Challenges and Best Practices

  • Most Common Change Management Challenges
  • Twelve Change Management Best Practices

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