Total Quality Management

• Primary elements of TQM
• Benefits of TQM
• Implementing TQM
• History and evolution of TQM
• Deming’s 14 Points for TQM
• Elements of the Total Quality Management System
• Commitment and Understanding from Employees
• Quality Improvement Culture
• Continuous Improvement in Process.
• Focus on Customer Requirements.
• Effective Process Control
• PDCA Cycle and SDCA Cycle
• KANO Model
• QC Circle
• Voice of the Customer ( VOC )
• Quality in New Product Development ( NPD)
• Quality Function deployment  ( QFD )
• TQM Workshop